A New Era of
Conversational Intelligence
AI Associates that multiply your team’s capacity. AI Analytics that transforms every conversation into actionable intelligence. With IRIS, you scale without extra headcount, boost profitability, and deliver exceptional client experiences across every channel.
Simplified
Built for simple implementation and interpretation. No AI expertise required.
Automated
100% QA coverage, personalized coaching, and actionable insights all autonomously delivered through AI.
Measurable
Measure your KPIs with unmatched clarity, giving you the confidence to act and the insight to improve.
Enterprise Ready
IRIS seamlessly integrates into your existing workflows and is built to scale with your business.
Actionable insights in minutes, not days.
Intelligence that drives growth, protects revenue, and elevates every customer interaction.
Talent Acquisition
Rapidly pinpoint top candidates with AI-driven evaluations, avoiding costly mishires and ensuring every new hire strengthens your team.
AI Associates
Deploy empathetic, multilingual AI agents that scale instantly and never burn out, significantly reducing labor costs while preserving five-star customer engagements.
Quality Assurance
Eliminate blind spots with 100% QA coverage and automated coaching, ensuring every interaction meets compliance standards and preventing poor experiences from slipping through the cracks.
Agent Performance Management
Stay ahead of performance issues by spotting patterns early, empowering managers to proactively coach their team and prevent small problems from becoming major setbacks.
Multilingual Transcription
Break down language barriers with enterprise-grade transcription and analysis in 100+ global languages, ensuring no conversation is missed and no market opportunity is lost.
Customer Satisfaction (CSAT)
Predict satisfaction and prevent churn before it happens, giving you a competitive edge in customer loyalty and revenue retention.
From conversation to insight in 5 minutes.
No complex setup or extra effort required from your team.
Connect
Send audio and chat interactions via API, SFTP, or portal, connecting your existing communications workflows without disruption.
Transcribe
Convert conversations into text in 100+ languages with 93% accuracy, so nothing gets lost in translation, anywhere in the world.
Analyze
Capture critical patterns and signals from tone of voice, sentiment, and language, uncovering hidden insights that others miss.
Evaluate
Apply your own QA rubrics, compliance checks, and risk frameworks to transform conversations into objective, actionable intelligence.
Deliver
Surface results instantly through dashboards, alerts, coaching tips, and data exports, empowering your team to act fast and with confidence.
Revolutionizing what's possible.
Review every patient interaction and coach teams in near real time to deliver consistent five-star experiences. IRIS turns conversations into empathetic, compliant, and measurable patient care.
- 100% QA coverage integrated into existing workflows with near real-time coaching.
- Empathy at scale using voice analytics and sentiment (48 emotional insights).
- Greater efficiency by automating analysis so agents resolve cases faster.
Enterprise-Grade Data Security & Compliance
Industry-Specific Compliance
Stringent regulatory requirements with continuously updated compliance frameworks.
Operational Resilience
Advanced infrastructure and redundant systems for uninterrupted service delivery.
End-to-End Data Protection
Military-grade encryption and granular access controls to protect sensitive data throughout its entire lifecycle.
Secure Client Integrations
Flexible deployment options across cloud, on-premises, and hybrid solutions that meet security requirements and maintain enterprise-grade protection.
Hear It From Our Clients
"Partnering with IRIS Insights has transformed how we manage customer retention and agent performance. In just 60 days, we saw a 14% increase in retention and achieved 100% QA coverage. The objective customer satisfaction metrics have been a game-changer for us, driving long-term results."
Colombia
"IRIS Insights' 100% QA coverage and real-time analytics has provided significant improvements across the board in agent performance and customer service. Their technology has helped us stay compliant, identify issues faster, and ultimately provide better service to our customers."
United States
"Using IRIS Insights has completely changed how we handle virtual asset inspections. Their voice analytics and computational linguistics helped us reduce fraud by 77% and customer exaggerations by 74%, leading to more accurate assessments and improved efficiency across the board."
United States
Let's talk about your business.
We’re here to explore how IRIS can help you understand your customers better and drive measurable growth.